Supervisor Support and Employee Burnout in Remote Work Arrangements: The Mediating Role of Work-Life Balance
DOI:
https://doi.org/10.59890/ijmbi.v4i5.73Keywords:
Employee Burnout, Remote Work, Supervisor Support, Work-Life BalanceAbstract
Remote work arrangements provide flexibility but may also blur work–life boundaries and increase employee burnout. This study examines the effects of supervisor support on employee burnout and the mediating role of work-life balance among full-time remote employees in technology-based companies in Bandung, Indonesia. An explanatory sequential mixed-method design was employed. Quantitative data were collected from 170 respondents and analyzed using Partial Least Squares Structural Equation Modeling, while qualitative data were obtained through semi-structured interviews with 12 selected participants. The findings show that supervisor support positively affects work-life balance and negatively affects employee burnout. Work-life balance also has a significant negative effect on burnout and partially mediates the relationship between supervisor support and burnout. The qualitative findings indicate that communication clarity, emotional availability, schedule flexibility, and protection of personal boundaries strengthen employees’ ability to recover from work demands. However, structural workload and digital presenteeism may still intensify burnout. This study highlights work-life balance as an important mechanism through which supportive supervision reduces burnout in remote work arrangements.
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